SHIPPING AND RETURNS

To be eligible for refund/credit, footwear must be returned unworn in its pristine original condition and packaging. All packages, including original cartons, must be unmarked and not defaced in any manner.

After inspecting your return, we will issue a credit (including any applicable sales tax) to the original form of payment used. You will receive an e-mail confirmation once we have processed your return. Please allow 2-3 weeks for the processing of your refund.

Due to the unique nature of our business and related matters of hygiene, worn footwear may not be returned except in the unlikely event of a defect in product quality, construction, or workmanship. Damage resulting from normal wear and tear is not a manufacturing defect.

Please complete the return form and include it with your return. For your convenience, we have included a prepaid easy return label. Simply drop your return off at any UPS Store or Drop Off location. Please make note of the return tracking number for your reference.

If you would like to use your own shipping method, please keep a record of your return tracking, and send the package to the address below. We recommend insuring against loss or damage.

For more info or for assistance with your return, please contact us at alexscomfortshoes.shop@gmail.com or call 916-967-5858 to speak with a customer care specialist. We’re here for you.

Return Instructions

Items may be returned in original purchase condition (only tried on for fit or sizing) and packaging within 30 days of delivery.

STEP 1: Complete the return form included with your original order.

STEP 2: Affix the RETURN shipping label included with your original order to sealed package and drop at a UPS Service Center near you. Make note of the UPS tracking number in case you need to track your package at ups.com.

After inspecting your return, we will issue a credit for the merchandise (including any applicable sales tax) to the original payment method used. Please allow 2-3 weeks for the processing of your refund.

EXCHANGE POLICY

We currently do not offer an exchange option. Please return the original item and place a new order.

For more info or for assistance, write to us at alexscomfortshoes.shop@gmail.com or call us at 1-916-967-5858 weekdays from 08:30am to 4:30pm Pacific Time.

Please Note:

All returns or exchanges are subject to inspection. All packages, including original containers, must be unmarked, and not defaced in any manner.

We can only accept returns or exchanges from purchases made on www.alexscomfortshoes.store. If you made a purchase from an independent retailer or another online retailer, please return the product to the store from which you purchased, under the guidelines of their return policy.

Items purchased on www.alexscomfortshoes.store cannot be returned to an independent retailer or another online retailer.